Available Opportunity: Property Claims Rep - Restoration

Company Overview:

Insurance Claims Management (ICM) is a holding company that owns Harmon Solutions Group (HSG) and CodeBlue^TM

CodeBlue is focused on providing innovative property solutions. The primary function of CodeBlue Property Claim Services is to handle all aspects of property claim processing 24 |7 |365 which is the most comprehensive, results-oriented solution for end-to-end property claim management ? from the initial handling of the FNOL to Content, Restoration, Flooring and Salvage Claims processing.

Essential Functions:

• Efficiently manages claims to mitigate loss for insurance carrier and expedite closure of claims. This involves quality touches on each claim daily while contractor is onsite.
• Confirms damages, DOL and other conditions and circumstances of the loss with the insured.
• Review loss and coverage information and determine if the policy provides coverage for this type of loss.
• Manages reconstruction portion of claim, if applicable.
• Verifies status of claim with Insurance Carrier (e.g. covered loss).
• Works in a partnership with assigned contractor, discussing job scope with lead technician, evaluates reported water readings, and updates claim with appropriate notes. Audits the invoice for appropriate scope and negotiates price as necessary.
• Communicates with client to recommend reserve amount based on exposure, advice of subrogation potential, possible fraud or unusual underwriting risk.
• Works with Public Adjusters and Attorneys to complete the claim.
• Interprets, analyzes and assists with customer inquiries which may vary in nature.
• Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner, regardless of how the inquiry is received (e.g.: in-bound call, claim alert, email, fax, or electronic data interchange).
• Performs follow-up customer satisfaction surveys and courtesy call(s) to Insured following claim closure.
• Applies and follows all customer service, restoration claim, and Company policies and procedures, including script adherence.
• Provides product technical information required to respond to customer inquiries by phone, mail, and/or email.
• Enters data and other relevant information into client claims database or other business applications, as required completely and accurately.
• Understands and ensures that quality standards are met.
• Suggests process improvements, when applicable.
• Assists all departments in a courteous and professional manner to reach business goals and objectives.
• Participates in individual and team trainings and meetings to ensure accurate information is relayed to customers/clients and individual performance is maximized.
• Performs follow-up in accordance with documented and/or stated guidelines.
• Works with and maintains professional relationships with Insurance Clients, Insureds, co-workers, and contractor personnel to ensure callers are receiving proper service.
• Adheres to assigned work schedule.
• Exhibits a professional image and behavior.
• Is available to work flexible hours, including nights, weekends, and overtime when required.
• Meets or exceeds benchmarked metrics (metrics are subject to change as our business needs/model changes) designed to measure productivity and/or quality.
• Evaluates claim circumstances and determines a means of resolution for all parties concerned in accordance with business guidelines.
• Performs other duties as assigned.

Competencies:

Qualifications:

• High school diploma or equivalent.
• Keyboard a minimum of 40 words per minute, preferred 65 words per minute.
• Perform and interpret basic computer commands.              

• Able to handle conflict in a professional and courteous manner.
• Communicate concise information verbally and electronically.
• Write information that is clear and easy to understand.
• Work with peers and supervisory staff for the common goals of the organization.
• Reliable in meeting work commitments.
• Diffuse volatile situations.
• Internet savvy and functional knowledge of Windows XP, Excel, Word, and other Microsoft Office programs.
• Ability to audit estimates and invoices.
• Strong negotiation and customer services skills.
• Able to be flexible and adapt to most any situation.
• Meets or exceeds periodic skills based testing.
• Enrolls in and passes IICRC WRT Class.
• Enrolls in and passes AIC ? 33 and AIC ? 35.

Travel:

Travel is less than 5%.

Physical Demands:

The physical demands described are representative of those that must be performed by the associate to successfully meet the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally sedentary.  May require physical effort associated with computer to access information, or occasional standing, walking, and lifting in order to carry out everyday activities.  Proficient keyboarding skills require consistent typing.  Must be able to listen and understand verbal instructions.

Work Environment:

The work environment characteristics described are representative of what the associate may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to allow them an opportunity to perform the essential functions.